Client

Motus Integrated Technologies

Type
Connect
Protect
Consolidate

Control

Network & Security Operations Offloaded As Managed Service

Summary

Motus Integrated Technologies was born from an M&A initiative. A streamlined IT organization was created as part of the transaction and Motus identified the need for a broader and more comprehensive IT engineering and support plan. A flexible, collaborative managed service was determined to be the best support model for the network and network security needs of the new organization.

The Problem

Lacking Staff & Expertise

Why?

Motus operates locations across the globe with hundreds of network devices, along with WAN and Internet connectivity at each site. The organization’s 24Ă—7 operations demanded a global, follow-the-sun support model. Motus engaged Impelix as a trusted partner; having the capability to manage their network and security infrastructure, while meeting Motus’ strict SLAs for issue resolution.

Global, 24x7, follow-the-sun support required

The Solution

A Managed Service

How?

A managed service solution to offload the day-to-day operations and maintenance of the network and security infrastructure was determined to be the best fit. It allowed Motus to focus on running their core business, leaving the network and network security IT operations to Impelix. Our engineers worked closely with Motus to understand the IT architecture and business requirements to provide a targeted, optimized support model in place.

Better support and service, while allowing Motus to focus on running the business

The Results

What?
1

Operations Offloaded

No dedicated networking or security engineers required
2

No Hardware / Software Necessary

All network equipment monitored 24/7/365 with no additional hardware or software required
3

Cost-Effective Support

Motus does require additional FTEs to support their networks
4

Extension of The Team

Impelix became an extension of the internal IT team