Impelix Rapid Response and SD‑WAN Expertise
The Client
Mission Critical Operation in the Southeast
In recent months, the southeastern United States has faced significant disruptions due to hurricanes, causing widespread power and network outages. Many businesses experienced prolonged internet downtimes, which is challenging for any organization, but it can be catastrophic for high-priority sites. Impelix had a client dealing with this situation and are proud to share how our proactive response helped them quickly regain connectivity and resume operations.
The Challenge
Prolonged Internet Outage During a Critical Time
Our client, a prominent organization with critical operations, experienced a complete internet outage at one of their major sites due to hurricane damage in the region. Connectivity was essential for their operations, and the lack of an estimated time of restoration from their primary ISP added to the pressure. Waiting indefinitely for internet restoration was not an option for this high-priority site, especially as their employees and customers depended on it for essential services.
The Solution
Rapid Deployment and SD-WAN Reconfiguration
To address the urgent connectivity need, the client quickly procured a Cradlepoint device, which would allow them to connect via an alternate network. The Cradlepoint’s cellular-based connectivity provided a reliable interim solution for internet access, but making this work seamlessly with the client’s network architecture required rapid, strategic reconfiguration of their SD-WAN setup.
The Impelix team then sprang into action to adjust their SD-WAN configuration. Leveraging our expertise in SD-WAN technology, we remotely reconfigured their devices to seamlessly integrate the Cradlepoint as their new internet access point. The SD-WAN setup allowed us to prioritize traffic and ensure that essential applications remained fully operational, providing the high-priority support our client needed.
Within a short time frame, our team had:
- Assessed the network requirements for the business to function
- Reconfigured the SD-WAN devices to recognize and prioritize the new Cradlepoint connection
- Thoroughly tested the setup to ensure stable and secure connectivity across the network
The Results
Thanks to our team’s responsiveness and expertise, we were able to restore our client’s internet connection quickly, enabling them to operate at near-normal capacity during this critical period.
Prepare for the Unexpected
This experience underscores the importance of having a flexible, resilient network infrastructure that can adapt to unexpected disruptions. In today’s climate, natural disasters and other events pose significant risks to connectivity. With the right solutions—such as SD-WAN and secondary internet options like Cradlepoint—businesses can maintain critical operations and continue serving their clients even when primary internet services are down.
At Impelix, we prioritize not only swift technical solutions but also the peace of mind that comes from knowing there is always a team ready to respond, adapt, an innovate.